Terms and Conditions

Welcome to Waiting Room! By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the platform.

1. Acceptance of Terms

By using the Waiting Room platform, you agree to these Terms and Conditions, as well as any modifications or updates we may make to them. If you do not agree with any part of these terms, you must not use our platform.

2. Services Overview

Waiting Room is an appointment management system that connects users (patients, clients) with service providers such as clinics, barbers, salons, and other businesses. We offer tools to book appointments through time slot booking or a queue system, and providers can manage their schedules and client lists.

3. User Responsibilities

As a user of the Waiting Room platform, you agree to:

  • Provide accurate and up-to-date personal information when creating an account.
  • Use the platform only for lawful purposes and in accordance with these Terms and Conditions.
  • Respect the time slot or queue assigned to you and arrive at your appointment on time.
  • Not engage in any activity that disrupts the functionality of the platform.

4. Service Provider Responsibilities

Service providers registered on the platform agree to:

  • Provide accurate information about their services, availability, and appointment slots.
  • Ensure timely updates to their availability calendar and appointment statuses.
  • Offer quality services to users who book appointments through the platform.
  • Comply with local laws and regulations regarding their services.

5. Appointment Bookings

Users can book appointments through two main methods:

  • Time Slot Booking: Users select an available time slot for their preferred service provider.
  • Queue System: Users are assigned a sequence number, and notifications are sent as their turn approaches.

6. Cancellations and Rescheduling

Users can cancel or reschedule their appointments through the mobile app. Service providers are notified of any changes immediately. We encourage both users and service providers to inform each other promptly in case of any appointment changes.

7. Communication and Notifications

Waiting Room uses WhatsApp and email to send appointment confirmations, reminders, and updates regarding your booking. By using our platform, you consent to receiving these communications.

8. Platform Usage

Waiting Room reserves the right to suspend or terminate user accounts for violations of these Terms and Conditions or any illegal activities conducted on the platform.

9. Limitation of Liability

Waiting Room is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our platform, including but not limited to missed appointments or unsatisfactory service provider experiences.

10. Modifications to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact our support team at support@waitingroom.com.